Influence Motivation Through Appraisals: Activating Goals

Influence Motivation Through Appraisals: Activating Goals Another way in which emotions may influence judgments is by activating goals or motives. For example, emotions can affect judgments and behavior by priming different goals (Garg, Wansink, Inman, 2007; Hoch Loewenstein, 1991; Leith Baumeister, 1996; Tice, Bratslavsky, Baumeister, 2001; Winterich Haws, 2011). One outcome to view the interplay of different motivations is self-regulation. Self-conscious emotions affect self-regulation by way of activating different goals in different situations. Wilcox, Kramer, and Sen (2011) found that incidental pride (a discrete emotion with appraisal of self as having been responsible for outcomes) had dual effects on self-regulation leading to indulgent choices when pride promotes a sense of achievement and virtuous choices when pride promotes self-awareness. Participants primed with pride (vs. happiness vs. control) increased indulgence under low cognitive load because availability of high cognitive resources allowed participants to feel the complex sense of achievement and they felt a sense of having made progress in their long-term goals. In contrast, under high self-awareness, which has been shown to enhance individuals’ motivation to behave consistently with the long-term goals (Diener Wallbom, 1976; Patrick, Chun, MacInnis, 2009[D1]), in cidental pride (vs. control) led to lower choice of indulgent foods and increased effort towards goal progress. This research highlights the need to take a nuanced view of the motivational influences of incidental emotions. Influences of emotions extend to social motivations (such as actions in service of relationship repair) and affect subsequent consumption decisions. In a field study, Dahl, Honea and Manchanda (2005) found that a consumers lack of purchase led consumers to feel guilty when they perceived a social connectedness with the salesperson and considered self to be responsible for the purchase. When consumers experience guilt, they intend to pursue reparative actions during future purchase interactions with the salesperson to repair their relationship. It is to be noted that in this research, the guilt is induced by past purchase behavior and is not incidental. However, this serves as an example regarding how social emotions might influence motivations and opens the line of enquiry about similar effects from incidental emotions. The influence of emotions on goals or self-regulation is not limited to self-conscious emotions. Other appraisals can work through a different set of goals to impact self-regulation. For example, an appraisal dimension that is relevant to self-regulation is temporal focus of the incidental emotion because temporal focus is central to the trade-offs between long-term goals and short-term indulgences (Hoch Lowenstein, 1991). Winterich and Haws (2011) found that future focused positive emotions such as hope (vs. pride, which is past focused) aided in making healthier food choices. In contrast, future-focused negative emotion (e.g., fear) did not influence self-regulation. This research indicates that a combination of appraisals (temporal focus and valence) influences self-regulation through differential goal activation. Influence on coping strategies through appraisals. Several of the studies earlier had a component of coping or regulating the emotion to feel better or rid oneself of negative appraisals[NA2]. Herrald and Tomaka (2002) found that when participants who felt angry or ashamed reported to cope with negative emotions by regulating their negative emotional responses through seeking social support or engaging in defensive processing to a greater extent than those who felt pride. In a more specific link to coping strategies, distinct cognitive appraisal tendencies elicited by different emotions can also influence subsequent judgments and decision making via an activation of particular coping strategies. Duhachek, Agrawal, and Han (2012) suggest that guilt-laden individuals are more likely to activate problem-focused coping strategies, which refer to efforts to manage the source of stress directly (Lazarus Folkman, 1984), because guilt is associated with high self-efficacy appraisals (i.e., I can fix the problem; Tangney, Stuewig, Mashek, 2007). In contrast, shame-laden individuals are more likely to use emotion-focused coping strategies, which refer to efforts to regulate emotional responses toward the stress (e.g., stop thinking about it, let negative emotions out; Lazarus Folkman, 1984), because shame is associated with low self-efficacy appraisals (i.e., I cannot fix the problem; Tangney, Stuewig, Mashek, 2007). Consistent with the proposed theorizing, they found that guilt-laden participants activated greater problem-focused coping when they were shown the gain-framed messages whereas shame-laden participants evoked greater emotion-focused coping when they were shown the loss-framed messages. By studying the motivations associated with each emotion, we can better identify how emotions affect judgments and decision-making. Influence mindsets through appraisals Another way that emotions may affect may affect decisions is by activating a cognitive procedure or a set of associations that then automatically apply to the tasks conducted under the emotion’s influence. And example of this process can be found in studies where distinct emotions can activate different cognitive mindsets. Han, Duhachek, and Agrawal (2014) showed that guilt elicited low construal level mindset whereas shame elicited high construal level mindset based on the different cognitive appraisal tendencies associated with these two emotions. Specifically, previous research has shown that guilt is experienced when individuals appraise negative outcomes to their specific behaviors (i.e., behavior specific appraisals, such as â€Å"I did a bad thing†) whereas shame is experienced when individuals appraise negative outcomes to their global self (i.e., global self appraisals, such as â€Å"I am a bad person†). Based on these findings, Han, Duhachek, and Agrawa l (2014) propose that these distinct cognitive appraisals elicited by two emotions activate local (in case of guilt) or global (in case of shame) appraisal tendencies which lead individuals to appraise the subsequent event in a manner consistent with their behavior-specific appraisals (in case of guilt) or their global-self appraisals (in case of shame) and that these local or global appraisal tendencies will activate either low or high construal level mindsets. Consistent with their theorizing, Han, Duhachek, and Agrawal (2014) found that the local appraisal tendency of guilt activated lower construal mindset and the global appraisal tendency of shame activated higher construal mindset, which in turn affects judgment and decision-making. Thus emotions may influence judgments by providing information, goals, mindsets or coping processes. Understanding which appraisal is likely to trigger which process would allow researchers to predict the effects of different emotion more precisely. LEVERAGING THE PREDICTIVE POWER OF APPRAISALS BY UNDERSTANING HOW TWO APPRAISALS MAY INTERACT While we have discussed how two emotions may vary on an appraisal dimension, we have also discussed the potential for conflicting findings across appraisal dimensions. This highlights the need for us to study the interactions between two appraisal dimensions. How would two appraisal dimensions (say valence and self/other responsibility) interact to determine consequences? Research on specific emotions has focused mostly on one appraisal dimension. . However, because each emotion has multiple cognitive appraisals, some of the findings on the same emotions show inconsistent results. For example, shame sometimes leads to withdrawal behaviors (e.g., Duhachek, Agrawal, Han, 2012) but sometimes leads to prosocial behaviors (e.g., de Hooge, Breugelmans, Zeelenberg, 2008). These inconsistent findings on same emotion suggest that unidimensional cognitive appraisal approach may not fully capture how each emotion affects behavior and judgment. Thus, it is worthwhile to investigate how two app raisal dimensions interact to influence outcomes or consequences. One way that two appraisals have been studied is to show different effects of valence across a set of emotions varying along another dimension as well. For example[NA3], SHAME and ANGER finding. Now say valence changes nature of finding: PRIDE GRATITUDE finding. Even thought the studies were different studies for postiiv ena dnegative emtoions, what we have is a conceptual interaction. A few researchers have recently investigated the interactive effects of two appraisal dimensions associated with discrete emotions on consumer behavior and judgments. For example, Agrawal, Menon and Aaker (2007) showed that for sadness and agitation, the valence dimension and self/other relatedness dimension both interactively affects the effectiveness of health messages. Specifically, they showed that when the primed emotion was positive, the fit between the focal referent in the message (self or family) and discrete emotion enhanced the processing of aversive health information whereas when individuals were primed with a negative emotion, the fit hindered the processing of health information. Appraisal dimensions based on motivations could interact with other dimensions to result in motivation-matching mechanisms. For example, Labroo and Rucker (2010) proposed a joint model of emotions categorized by two dimensions: motivation orientation (along the dimensions of approach vs. avoid) and valence. This framework provides a richer view of the affect regulation mechanism through showing that when participants were focused on their affective experiences, ‘orientation matching’ of emotions (for example, positive approach emotions (e.g., happiness) provided to regulate negative approach emotions (e.g., anger)) provides more affective regulation benefit than merely providing any positively valenced emotions. In particular, they found that when individuals experienced a negative emotion associated with approach orientation (e.g., angry), they showed more favorable attitudes toward the brand when they were shown and ad which activated positive emotions associated with same approach orientation (e.g., happiness). Moreover, when emotions with differing appraisals interact, it can coactivate a tendency when one emotion alone would have showed a different tendency. Morales, Wu, and Fitzsimons (2012) showed that fear can elicit an action tendency when combined with disgust. Fear is associated with uncertainty and motivates people to escape from the threat. Fear has been known to be associated with both avoidance behavior and hesitation and freezing behaviors (Smith Ellsworth, 1985). People show freezing behaviors initially and then take action when the fear eliciting object is unavoidably near. On the other hand, disgust is associated with strong certainty and strong impulse to avoid and distance oneself. Morales, Wu and Fitzsimons (2012) showed that when disgust was incorporated within the fear appeal, it enhanced persuasion and message compliance when fear alone did not. Interactions of appraisals might be a useful way to think about divergent findings or ways to reconcile conflicting findings in the literature. CONTEXTUAL INFLUECNES AND THE IMPACT OF EMOTIONS And finally, (E) how would these emotion appraisals interact with the contextual information from the environment to influence judgments. The various and inconsistent findings on same emotion suggests that studying specific emotion should broaden the scope and deviate from the framework of emotion leading to certain cognitive appraisal that subsequently leads to specific behavior and judgment. An overarching framework should include how motivational, situational factors interact with certain cognitive appraisals and how certain cognitive appraisal could lead to different mindset. For example, cognitive appraisal can lead to different motivations depending on the contexts. Fear is known to lead people to show freezing type behaviors, but it can lead to higher need for affiliation when a situation allows people to have someone or brand nearby (Dunn Hoegg, 2014). Only through accounting for what type of situation and motivation drives the cognitive appraisals, the different findings co uld be reconciled. Contextual factors could influence not only the nature of event appraisals, but also the intensity of the cognitive appraisals and consequently, the intensity of the felt emotion. Hung and Mukhopadhyay (2011) showed that the visual perspective (actor vs. observer) taken while appraising an event could influence the intensity of the felt emotion. Participants who imagined the same hypothetical situation through an observer’s (vs. actor’s) perspective felt higher intensity embarrassment. While recalling a past experiences or imagining a hypothetical emotional event, participants taking the observer (vs. actor) perspective were more likely to think about how others might evaluate them and therefore felt more intense self-conscious emotions. Such contextual antecedents to cognitive appraisals could have interesting and significant influences on incidental emotions. Another approach to understand the interaction of contextual information with incidental emotions is through studying compatibility effects. Compatibility of external information with emotional appraisals could have complex outcomes depending on the domain and specific appraisal dimensions. Agrawal, Menon, and Aaker (2007) showed that appraisal dimensions of valence and self-other reference invoked by incidental emotions interact with the referent in a health message presented to participants to produce complex compatibility effects. When the incidental emotion is positive (e.g., happiness, peacefulness), the compatibility between the message referent (self vs. other) and emotional appraisal (self vs. other) fosters the processing of health information presented. In contrast, when the incidental emotion is negative (e.g., anxiety), then the compatibility of message referent and emotional appraisal hinders the processing of health message. Similar[D4] external information and emotiona l appraisal compatibility effects could be explored to understand consumers’ response to external stimuli in presence of incidental emotions. Another rich area of enquiry is how other people present (or considered) in the context could vary the nature of the emotion or interact with the incidental emotions to lead to different behavioral outcomes. Presence of other people in the context could interact with the appraisal rendered by an emotion and influence the fluency of the emotional experience and subsequent evaluations. In a series of interesting experiments, Fisher and Dube (2005) presented same-gender and mixed-gender pairs of participants with advertisements that invoked a positively valenced emotion with high agency (e.g., enthusiastic, excited) or low agency (e.g., calm, relaxed). Subsequently measured viewing pleasure and attitudes towards advertisements were significantly lower when males watched a low-agency ad in presence of another male (vs. in presence of a female). This effect was seen only in public ratings of the ad and not in private. These findings indicate a social desirability effect and favorability o f context-congruent emotions (for e.g., high agency is a desirable social stereotype for males). Future research could explore similar context-congruency effects of emotional appraisals and how they might influence behavioral outcomes. Van de Ven, Zeelenberg, and Pieters (2011) show that the nature of envy varies based on the deservedness appraisals of the envy targets. Benign envy is elicited when the others’ superior position is deserved. In contrast, a feeling of malicious envy is elicited when the others’ superior position is appraised as not deserved. The type of envy felt predicts the â€Å"Envy Premium† (higher willingness to pay for a product that elicits envy) of the product in such a way that benign envy leads to higher envy premium for a product owned by the superior person whereas malicious envy leads to higher envy premium for a product not owned by the superior person. This finding demonstrates how evaluative information about the context (whether others’ superior position) is deserved or not) changes the nature of the emotional reaction elicited. Future research could extend this finding to apply to incidental emotions[K5]. In addition to the interaction between incidental emotions and contextual information, research could examine how integral emotions and contextual information interacts to influence the subsequent judgments. Duhachek, Agrawal, and Han (2012) examine how the fit between emotions of guilt and shame and message framing influences subsequent message compliance. Specifically, they showed that high or low self efficacy appraisals evoked by guilt or shame interact with gain or loss framed messages to induce the match-based persuasion effects. It has been shown that since guilt-laden people believe that they can fix the problem (i.e., high self-efficacy appraisals), they prefer the message which emphasizes the positive outcomes of following the action described in the ad (i.e., gain frame). In contrast, shame-laden people believe that they cannot fix the problem (i.e., low self-efficacy appraisals), thus leading them to prefer the ad message which highlights the negative outcome of not follo wing the action. Consistent with the proposed theorizing, they found that when guilt (shame) appeals primed with gain- (loss-) framed messages, participants felt greater fluency and showed less intention to binge drink. Studying the impact of context on emotional influence on judgments is a rich avenue for future research. [K6] [D1]From Wilcox et al. (2011). You can find citations for these two papers in Wilcox et al. 2011. [NA2] World renowned coping expert Adam can tackle this: Need to bolster this section more. Maybe begin with mood repair†¦. Or nature of coping changes by nature of emotion. More build up will be good. [NA3]Da hee, please can you elaborate on our paper here†¦. [D4]We may add Agrawal and Duhachek (2010) if necessary. [K5]Meta appraisals. How I feel about how I feel, certainty/confidence/ I am uncertain about my anger. Or validity, I am angry but I know I shouldn’t be. Adam, pls add to GD [K6]Also the self literature, the role of self guilt. Or self anger. Mad at past version of myself for what I did. Adam, please add to GD.

Mechanical Engineering Career Paper

| Mechanical EngineeringRobert MolinowskiVocollect703 Rodi Road, Pittsburgh, PA, 15235(412) 829-8145| | | | | Pd. 6/7 Career Paper December 15, 2011 Mechanical Engineering According to projected job employment in the year, 2018, mechanical engineering will have an estimated quarter of a million jobs nationwide. This is an increase of roughly 6% between 2008 and 2018. As the need for better, more economical necessities, a need for mechanical engineers will always be on the uplift. Many mechanical engineers â€Å"research, design, develop, manufacture, and test tools, engines, machines, and other mechanical devices. (Bureau, 4). This branch, within the engineering field, happens to be the broadest category. Mechanical engineers are seen throughout all aspects of life, from agricultural production to maintenance of engines of cars and machines. With mechanical engineering, most people will be stationed in an office building/manufacturing facility. Others will have the benefit of travel ing to job sites to see what their team needs to design for the specific company. A normal, typical work week would consist of working a total of forty hours. This, however, would change if the company was on a tight time schedule to get something produced for someone. Only then will the average mechanical engineer work more than forty hours a week. â€Å"We also spend time working with engineers in manufacturing and design to plan design iterations and product fixes that can be made quickly and cheaply. † (Camenson, 85). Mechanical engineering is, â€Å"†¦very much a â€Å"people-person† job. † (Camenson, 90). Everything written down in logbooks will be subject to engineer scrutiny, and that would look bad on the source’s end. If mechanical engineers were to write/draw something that could take different meanings, for example, an ink blot, this could cause a serious setback in how you go about your future in mechanical engineering. If the offense is serious enough, it could cost someone their job. This shows that you must be careful in how you go about your job in that you don’t know who’s going to see your drawings. Women, in the field of mechanical engineering are at a disadvantage when it comes to comparing men to women. Women are more content to gossiping in the office instead of working on their job. â€Å"Patience is essential. You have to check most of your ego at the door when you walk into a meeting you’ve called, but retain enough leadership skills to keep the meeting focused on its objectives. † (Camenson, 90). This quote accurately describes one of the challenges that women have while working in this field. I can be a witness to this when I went on my job shadow. There were few females working and the ones that did would do little and chit-chat with one another for great lengths of time. When it comes to men, they dominate the field in that they â€Å"outnumber women by a ratio of 3:1† (Bureau, 16). Men can be more communicative with one another during meetings as I witnessed also. Men, as I saw, were more scrutinizing during meetings but they were subtle about it. One thing of advice, â€Å"Learn how to speak in front of a group. It doesn’t matter if the only chance you get is talking to high schoolers about not drinking and driving- that counts, and probably more than giving a lecture on acoustics or materials technology. (Camenson, 94). To sum things up, working in the field of mechanical engineering is highly competitive, be careful what you design, you don’t know who could see it, and that women are at a disadvantage for various reasons when being compared to men in the field. When it comes to mechanical engineering, a detailed course study of engineering and physics is necessary if you are to want to â€Å"make it big† in the field. For just about any field of engineering, especially mechanical, â€Å"a bachelor’s degree in engineering is necessary. † (Bureau, 6). Having flexibility in an engineer’s study program allows him/her to boast a wide variety of fields of engineering for their resume. â€Å"A design course is usually the way to go but having a course study that included mathematics and the physical and life sciences would further benefit the engineer since they’ll be a more defined engineer. † (Bureau, 6). Many colleges offer two or four year degree programs in engineering. For example, Penn State offers what they call a 2+2 program. The program lets the student do his undergraduate studies at any of the branch campuses throughout Pennsylvania for the first two years. After those two years, the student will then be admitted to the main campus in University Park to complete their graduate studies. The main difference between the set of two years is that for the first two years, you’ll be doing your core courses as well as courses designed for your intended major. When you get to the main campus, that’s where you’ll focus primarily on your specific field of engineering with other students from across the state. â€Å"Businesses often look for college graduates who studied through a four year program instead of a two year. † (Bureau, 6). Graduate training is essential if you were to want to earn promotions within a certain company. This training isn’t required for most entry-level jobs. All fifty states and the District of Columbia require that any engineer who offers their services to the public to have a license or they can be fined heavily for it. These licenses are good for up to four years and must be renewed much like a driver’s license. â€Å"Most states accept out of state licensees. † (Bureau, 7). Engineers should be able to work well with others and communicate on a very high level, both orally and in writing. To stay up-to-date with the latest technologies, â€Å"many companies and firms will send their engineers to training as part of the job duties. † (Hutchinson, 4). An employment prospect for mechanical engineering graduates is the highest in any of the engineering fields. â€Å"Federal agencies such as the U. S. Army Corps of Engineers have a large number of mechanical engineers on their staff. † (Hutchinson, 4). â€Å"Over the period of ten years, from 2008 to 2018, employment in the field of engineering is expected to increase roughly eleven. † (Hutchinson, 5). This is good for me in that I will be entering the field within the next ten years, hopefully. With the high demand for new and improved products, the mechanical engineering career won’t see a downfall for quite some time. There is, however, a minor setback in the globalization of engineering. That is, â€Å"With the rise of the Internet, it has become much easier for firms to use mechanical engineers in other parts of the world to do a lot of the engineering work that once done solely by mechanical engineers in this country. † (Hutchinson, 5). This could prove to be a major setback if I would want to work overseas someday. This is something that comes up with just about any profession that I would want to work in. The mechanical engineering field, I know for a fact, took a hard hit during the recent recession. I found this information out from the use of my job shadow. Mechanical engineers are one of the top paid occupations for out-of-college graduates. â€Å"Starting salaries for a beginning mechanical engineer career will find salaries in the mid-range of engineering salaries according to 2009 data provided by the National Association of Colleges and Employers. † (Hutchinson, 5). This kind of a salary is tremendous when compared to other occupations just within engineering itself. With the kind of salary I’ll be making when I become a mechanical engineer, I’ll be able to pay off most of my student loans well before my goal, which is by age thirty. â€Å"Earnings for engineers vary significantly by specialty, industry, and education. With mechanical engineering having the highest salary in the lowest 10% of the job corps. † (Bureau, 13). Having a higher degree, such as a Master’s instead of a Bachelor’s will give you an edge in how you’re paid. Obtaining that higher degree ensures that you have a vast amount of knowledge in that specific field of knowledge. Before the invention of the computer, every design was drawn up by hand and took a much longer amount of time to complete. A vast knowledge in art would’ve been necessary to draw something as elaborate as a headset, for example. When the computer began making its march across the technological community, mechanical engineers went crazy because, they could now do their drawings on the computer instead of drawing it by hand. Now that they had their computers to work on, it was a matter of time before programs began surfacing that would further benefit a mechanical engineer and his drawings. With the invention of the three-dimensional printer, mechanical engineers can now draw their product on the computer program, then take that drawing and have it printed out in 3D to see what it would look like in reality. The 3D printer is good in that you can print out a small scale version of the product and see if it’ll be good enough to withstand various testing. I guess we owe it to Steve Jobs and Mike Wozniak for inventing the first computer. Without them, mechanical engineers might still be doing drawings by hand. â€Å"Mechanical Engineers work closely with several other engineering disciplines such as civil engineering, electrical engineering, and aerospace engineering. † (Hutchinson, 6). This just goes to show how closely related the fields of engineering truly are. In fact, all of the fields of engineering are connected to one another in one way shape or form. When it comes to the auto industry, â€Å"mechanical engineers work closely with automotive engineers. † (Hutchinson, 6). This shows that mechanical engineers work in all different kinds of environments. Other related professions include: aerospace engineering, aeronautical engineering, engineering technicians, computer scientists, physicists and astronomers. † (Hutchinson, 6). This final quote resembles the fact that mechanical engineers work with a wide variety of other professions. It is that a mechanical engineer is a piece that keeps a wide variety of occupations running at tip-top shape. Works Cited Works Cited Bureau of Labor Statistics, U. S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Engineers, on the Internet at http://www. bls. gov/oco/ocos027. htm (visited September 21,2011) Camenson, Blythe. Real People Working in Engineering. Lincolnwood, IL: VGM Career Horizons, 1998. Print. Hutchinson, Jonathon. â€Å"Mechanical Engineering Job Outlook: Employment and Salary Information. † Job Outlook: Employment and Salary. Online Degrees, 2006. Web. 23 Sept. 2011. http://www. onlinedegrees. org/calculator/salary/mechanical-engineers Job Shadowing Job Shadowing I arrived at Vocollect Industries off of Rodi Road in Penn Hills a little after eight in the morning. I was greeted warmly by the man whom I shadowed, Mr. Molinowski. He showed me around his specific floor of which he works on in Vocollect. He ushered me into his office and began discussing what he had planned out for toady. He overviewed what he did within the company itself. He designs products for customers from anything from a microphone to a computer. This could only be possible by the works of a computer program called, Pro-Engineer. Pro-E, as engineers call it, can turn any two-dimensional drawing into a three-dimensional drawing were the designer can be as detailed with the drawing as he wants to. In this industry, it’s bad if there is little detail so, lots of detail is key to producing the best product. After the overview of his job and the day’s events, Robert then showed me around the labs they use to test the integrity of their products, not as a whole, but rather is little individual parts. There were many labs of which I got to personally see myself. Most of the labs had computer simulations of testing the integrity of the product in various ways. For example, the product of which was being tested was their new edition of a headset and a terminal electrical power station. This headset and terminal combination is going to be used in the manufacturing industry over in China. The different labs tested for how long a certain feature of either the headset or terminal would function properly for before it failed (broke). Other labs included applying extreme heat and cold onto the parts. The lab that caught my eye the most was the one that counted the number of times until a cord that’s connected to the terminal broke through the entire cord. When I first saw the count, in the morning, it was a mere 31,586. I asked if I could check it again before I left and when I checked it for the second time in the afternoon, the count was up to 123,874. I asked Mr. Molinowski if the second number was high because, I would think that the second count wouldn’t last much longer before it broke. He answered that this test usually goes up in excess of half a million times before it breaks apart. They do the tests to simulate the usage on the part for a five year period. This reminded me of when I learned of the various tests a car goes through before it hits the road. The test has to simulate the entire life of a car, much like they were testing for the entire life of the specific part of the headset or the terminal. After we toured all throughout the labs, we settled back in his office so he could show me his Pro-E drawings he had for the headset. Someone other than him was in charge of drawing the terminal. I asked him how long it took him to make such a detailed sketch of the headset. He said that this design took him a little over two hundred days to complete because he had to design all the small components that make up the headset, then he had to assemble them all together. By this time it was now time for a brief meeting about the upcoming month of December with the customer before the big, weekly, two-hour long meeting. The brief meeting was only a half hour but, a lot of stuff was said and discussed. They had the customer on the phone so he could put in his voice in the meeting. In this meeting, something major was brought up. Since, in Chinese culture, they give the entire country the last two weeks of our American calendar year off for the Chinese New Year’s, a time constraint was evident because nothing would be able to get done from December 23-January 1. What made matters worse is that the customer would be out of his office three days earlier, December 20. Thus essentially putting the project on hold until the New Year. With only twenty-seven days remaining until the customer shuts down for the year, things at Vollect will be very hectic. Now it was time for the long meeting, which I was already warned of at the beginning of the day. I was introduced and welcomed warmly by Bob’s fellow employees. Bob and his boss, Rich, presented to the other designers on the project design team. For two hours, they deliberated over how they could improve on the present drawing by going over every square inch of the drawing. After the meeting it was time for lunch. After we got back from lunch, Bob let me try out the Pro-E program on his computer. With my knowledge of the program from my CAD class, Pro-E came naturally to me. I told him about how in the CAD class we are designing a model replica of the old Civic Arena. He asked if I had any drawings made in Pro-E and I said, â€Å"No. Just a program called AutoCAD. † He offered his assistance and we both began working on a design for the Civic Arena. It wasn’t difficult for him to design it since he’s had so much experience with the program and that’s pretty much all he does most of the day. The only part that proved to be difficult was that every five minutes or so the program would crash without us saving the drawing. We learned that after the fifth time of crashing that we should start saving our drawing after every little thing we do. After roughly two and a half hours of messing around with the program and drawing, we had ourselves a not-to-scale model of the Civic Arena. This helped me out greatly because now I can take what I learned from Bob about the Pro-E program back to the CAD class and draw up the scale model of the Civic Arena. Interview Q&A Interview Q&A 1. What influenced you to become a mechanical engineer? What influenced me the most was that I wanted to be a guy who designs things for people and I could go to the store and say that, â€Å"I designed that! † 2. Was mechanical engineering your first choice as a major or was it a second option? Mechanical engineering was, in fact, my first choice of major. Right from my junior year in high school I was destined to be a mechanical engineer. 3. What sub-topic of mechanical engineering do you prefer the most? Why? I like all details of my job. I specifically like when I can put all the components of a product together in the Pro-E program. . What can a person like you contribute to a company such as Vocollect? I am pretty much the person who puts all of the parts together so the company and the customer can view what they want. I pretty much make the final drawing of the product and my boss puts his input in and I make changes. The final drawing then gets sent to the customer for a pproval and then we manufacture the product. So I am a pretty big factor in the company. 5. How would you approach a problem/set back that this field would present to you? Most of the problems that I have are with the computer program. It will always crash and close before I get the chance to save my work. I call tech support but whatever they do never works. Another problem that I may encounter would be when my co-workers/boss have revisions for a certain part of a product drawing. We have a meeting specifically for this. We go through every square inch of the drawing and everyone says what they think they’d do to improve on the drawing. I take notes on their improvements and then after the meetings I go back to my office and revise the drawing to suit their needs. 6. Is this your ideal/dream job? If not, what would it be? My ideal/dream job would have to be the president of the United States. I always wanted to have such immense power. I wanted to become president until I found out that they don’t get paid an entirely large amount of money. And that my public speaking skills aren’t that great so, I would not do well in getting the American people to vote for me. The job I have now is my true job. It’s where I am destined to be, in my opinion. I’ve come to know some really great people from working at Vocollect. 7. What are your short-term and long-term goals as an employee of Vocollect? My short-term goals is hoping that the Chinese company were designing this headset for will be pleased with the design. Once they approve of the drawings, it’ll feel like a weight has been lifted off my shoulders. I’ve been working on this project for almost a year now. It’s sort of a bittersweet moment that the project is almost over, in my area of expertise. As for any long-term goals, I have none yet at the moment. When I get my next design project, my goal will to get the designs done within the given amount of time. 8. Where do you see yourself in five years’ time? In five years, I see myself sitting in this same seat. I have no plans for moving up in the company ladder. I’m perfectly content with where I’m at now. 9. If you were needed to relocate across the country, Oregon, would you accept the offer? Why or why not? Even though this hasn’t been a something on my mind, yet (knock on wood), I believe that I would not take the opportunity for the fact that I would have to give up my friends and family for my job. You can always find another job, but you can’t find another best friend. Even if it was for a significant increase in my pay, I would not take the offer. 10. How did your schooling in college prepare you to be a mechanical engineer for Vocollect? My schooling prepared me immensely for my involvement at Vocollect industries. I took two years of undergrad work at the University of Pennsylvania. I then moved up to the main campus of the school to complete my work to earn my bachelor of engineering degree. I am now in pursuit of gaining my masters in order to receive to a bonus in my paycheck. With the amount of schooling I have, I am fairly confident that I’ll be able to do wondrous things for Vocollect. 11. What comes to mind when you think of the word, â€Å"success†? When I think of success, I think of myself being content with my life, i. e. health, financial, etc. Success also means that I’m happy with where I’m at in life. I’m very healthy, I’m financially stable, I have friends who love me dearly. I think that I’m pretty successful in my life, according to my definition. I’m sure if you ask anyone else, they would give you a completely different answer. 12. What kind of outside experiences aided to your success in mechanical engineering? There’s only one notable outside experience that has aided to my success and that’s how I handle with criticism from my co-workers. I slowly came to accepting their criticism after my first project with Vocollect. 13. If you weren’t a mechanical engineer, what other profession would you seek? Why? If I wasn’t a mechanical engineer, I would want to be someone who would work for PennDOT, and that would be a civil engineer. I would want to work for PennDOT mainly because they make so much money and I’m a guy who likes to have money. 14. What would you consider to be your most influential accomplishment? My most influential accomplishment would have to be the day of which I graduated from college. This was a big day for me in that I came to the realization that I can now become a true mechanical engineer. All of my hard work and hours of study has finally paid off. 15. What positions within Vocollect are you hoping to reach or are you content with the position that you’re at now? With the current position I am at now, I am happy with where I’m at. I don’t see myself progressing up the job title chart. If I was to get a promotion, I would have to move to a different part of the office and have to leave my friends who I’ve grown within the company. I don’t think I’m ready for that kind of a change yet. 16. What would be some adjectives that would describe you? Some adjectives to describe me would be: creative, innovative, accepting, and courageous. I think of myself as creative because I have to be able to compile a three-dimensional drawing to present to my bosses. I’m innovative in that I can take an existing product on the market and make changes to it to make it better. I’m accepting in that I can accept people’s (my bosses) criticism and not get overly worked about it. I think of myself as being courageous in that I can take â€Å"leaps of faith† in my drawings depending on the product we’re designing, I’ll try to implement some of my own ideas into the drawing. 17. When on the job hunt, what kind of factors played a role in selecting the right company? In making my decision to work at Vocollect, I thought of mainly two deciding factors. The first one being the amount of money that I’ll be making on an annual basis. I used this factor because I don’t want to be working an insane amount of hours and not getting paid generously for it. With Vocollect, I’m able to make enough money to support myself and I can still have some extra money to do whatever I want to. The other factor in choosing Vocollect was close proximity to my house. Vocollect is less than fifteen minutes from my house. This makes it easy on me for when it comes to fueling my car. This helped very much during the recession a few years back. I saved loads of money just by having only a less than ten mile commute to work. 18. Have you had any previous jobs before this one? If so, what was/were it/they and what made you leave that job? Before finally settling down at working with Vocollect, I worked at Kennywood Park to help me pay my way through college. I left my duties at Kennywood to pursue my career as a mechanical engineer. Working at Kennywood helped me in that how I deal with working with a group of people to do a common job. 19. What was your least favorite and favorite subject(s) while in school? Why? My favorite subject while going through school would have to be my history classes. I liked history because, if it wasn’t for the past, we wouldn’t be here in the present. We need the past to occur, both mistakes and heroics, which shaped our present. My least favorite subject during my high school career would have to be my math classes. I never liked working with variables and problems that took more than ten minutes to do or an entire page to do. I also didn’t like my English classes. It was a difficulty for me to understand what I was reading for just about every story we read. 20. What went into your decision making process when prompted the question, â€Å"What do you want to be when you grow up? † When I first heard of this question, when I was 10, I wanted to be a professional baseball player since I played baseball. As I grew up it slowly developed to working with machines. Then, finally, it became that I wanted to be an engineer. I went after the fact that I wanted to be a mechanical engineer to find a job to get me through high school and college. I was lucky enough to land me a job at Kennywood Park my junior year in high school. I worked there through the rest of high school and throughout my four years of college. Lucky for me, working at Kennywood helped me in understanding how a complex machine, such as a roller coaster, works and functions under such intense forces. 21. What role does technology play in mechanical engineering? Technology plays an important role in mechanical engineering for various reasons. For what I do, without the use of technology, I would have to draw all of my designs by hand which would be a pain in the backside because; my art skills aren’t that great and no one would be able to understand what I draw. With technology, I’m able to take my three-dimensional drawing in the Pro-E program and take it down to a three-dimensional printer and create a prototype of the product to see my drawing in reality instead of through a computer screen. I’ll admit that there are times that I wish I would free-hand my drawings instead of on the computer (whenever the program crashes). And there are times were I just lose track of time by drawing on the computer. Conclusion Conclusion With the combination of job shadowing and researching what goes on in the mechanical engineering field, I can say that I am pleased with what I will be able to do in my near future. After job shadowing a true mechanical engineer to get a feel of what I will be doing, I can honestly say that I can see myself being a mechanical engineer. After doing much intensive research, my amount of salary on an annual basis will be sufficient in repaying my student loans before I turn thirty, my primary objective once I get out of college. I feel that being a mechanical engineer could be really interesting since I get to render two-dimensional objects and envision them in the third-dimension. I did, believe it or not, think about a different job, but I’m hoping I don’t have to go to that resort. I only thought about this for a roughly short amount of time. I thought about how I could possibly be a structural engineer. This, I think, will act as my fallback option in case if I don’t make in the mechanical engineering field. At first, I wanted to be a structural engineer, believe it or not, but then I did some of my own separate research and found out that there aren’t too many job openings that are within fifty miles of Pittsburgh. Then, with that job plan on the â€Å"back burner†, I decided that I wanted to be the next best thing, a mechanical engineer. As I did some of my own research about mechanical engineering to find that there are several job openings that are within a twenty mile radius of the city of Pittsburgh. After doing this research, I immediately turned my attention to becoming a mechanical engineer and seeing which colleges would offer me the opportunity to get a degree in mechanical engineering. I feel that I could provide the mechanical engineering world with great knowledge of usage of technology that goes into mechanical engineering. ? Career Plan Career Plan Starting with right after graduation, my parents and family are rewarding my twelve years of hard work by accompanying me on a trip to Disney in Orlando, Florida. When I get back home, I will be on the job hunt to hopefully pay for some of my college tuition. During the summer, I hope to find an internship at some company that would further enhance my knowledge of mechanical engineering even before I go to college. Some obstacles that will probably keep my ego down would be the fact that I get bored too easily with one thing. I will have to overcome this obstacle if I want to become a mechanical engineer since most of their day involves someone sitting at a computer all day. I hope that this weakness of mine won’t play a negative role in my future. For example, I wouldn’t want my short attention span to make me change my choice of a major because I got bored with what I was doing. If it happens, it happens. You can’t mess around with what fate has to say about your life choices. I think the most training I would get to become a mechanical engineer would be from a college of engineering. Since that school would specifically be focused on engineering. After this said training in college, I hope to be able to jump right into a job that will have a good salary. As long as I’m a mechanical engineer, it doesn’t matter what the pay is. What matters is that I’ll be satisfied with myself of where I came thus far. I also hope that with a modest salary, I’ll hopefully be able to pay off any student loans of which I may acquire during my time in college. In conclusion, I’ll be happy with whatever company I work for as long as I’m long as I get to do something that involves mechanical engineering. Article â€Å"A† Summary Patrick Rogers’ article, â€Å"Vertical Leap† is an interesting article about the evolution of mechanical engineering through an example that is used in our everyday lives, an elevator. The elevator as we know today wasn’t invented until 1852 by an Elisha Graves Otis. Today’s elevators now come in all sizes and shapes to suit our everyday needs, to give a perspective as to where this engineering feat has gone in the past 150 years. The whole idea of a skyscraper is linked to the elevator itself because, no one would want to climb up fifty flights of stairs to get to their offices day in and day out. Elevators have been used upon many occasions by many notable monarchs over the course of history. For example, Louis XV had an elevator constructed at his palace in Versailles to whisk him around to all sorts of the castle because the castle was of enormous size. As the evolution of machines progressed, the use of â€Å"muscle power† was being drawn out after being used since the Industrial Revolution. Otis displayed the elevator invention to the world at America’s first world’s fair in New York in 1854. Everyone who saw the exhibit was in awe of its sleek design. The invention of the elevator almost didn’t happen because, Otis was in financial ruins and thought about leaving New York to go west to the Gold Rush in hopes that he would get rich off that. Otis’ exhibit displayed him on the platform of one of his steam-driven hoist and slowly began to rise above the crowd, awing them all. When Otis died in 1861, he left his heirs in financial debt but, he left his schematics of an elevator that was constructed so that if the rope breaks from the platform, it cannot freefall to the ground. A new man to the scene by the name of, Otis Tufts (no relation to previous Otis), developed upon Otis’ previous ideas to create an elevator that was roomy enough to carry up to a dozen guests. Reliable steam lifts soon adorned the lobbies of hotels throughout much of the U. S. and thus, the elevator had become a new material item in which business-owners could employ in their stores to move people throughout their store more efficiently. It wasn’t until 1870 that the thought of a silent elevator had begun to surface. Prior to 1870, elevators were powered by large steam pistons and pulleys which were loud and annoying for tenants of apartments of lived on the lower levels of the building. Especially dramatic was the transformations of major cities throughout the country. Many cities began construction on skyscrapers, capable of using elevators. The construction of the Otis elevator can still be viewed, not in a building, but in a home in North Carolina. This shows that Otis’ designs were able to withstand the test of time. In the 1800s, the thought of using panoramic views as a mean of romance wasn’t thought of. The Golden Age of elevators didn’t occur until the 20th century, when the world was beginning to look ahead to the future. In 1903, Otis introduced a gearless traction elevator, a quantum leap for the time. With this new elevator contraption, the secret to building true skyscrapers was defined, by eliminating the need for the cumbersome winding drums. During the Jazz Age, elevator design seemed to pulsate with the energy of the time period. The next big improvement of the elevator came when people figured out how to manage the flow of people on and off of elevators. These people, known as operators, became a popular breed of people. Improvements in technology of the elevator came during World War II by a team of Otis aiding Westinghouse, Cmp. Otis’ work could be compared to that of Henry Ford in the automobile industry. Every so often, Otis et al would try and come up with ways to improve on the previous design of the elevator. Sort of like how Apple does with their iOS devices. Today, cranes hoist the metal gears into place and construction workers assemble the shaft on the job site. The cost of a full elevator system could run you about in excess of fifteen million dollars. Article â€Å"B† Summary James Lissaint’s article, entitled, â€Å"Mechanical Engineering and Why We Need It† encompasses the true value of mecahnical engineering and the progression of the field. He also describes how the field will be able to grow in the future, as long as there is an interest for it. Mechanical engineering, when talking about it, is a very broad topic. There are many subdivisions within the field itself. Mecahnical engineering is vital in the construction of large structures (i. e. skyscrapers, bridges, etc. ) as well as new-age gadgets. This form of engineering can be dated back to ancient Greek, with their invention of the steam engine. It came to the center of discussion and modern society during the Industrial Revolution. Since its beginning, this field has undergone numerous enhancements thanks in part to the advancements in modern technology. With the help of high school physics, a small understanding of mechanical engineering basics will be known in the form of kinematics and mechanics. Mechanical engineering looks at engines in several different, yet efficient, ways. For starters, the steam engine helped to develop the world into a modern society. The idea that the steam engine could be used in motor vehicles really helped the development of transportation systems. Since then, a wide variety of engines have been produced, with diesel and petrol being the most common forms of an engine. It’s essential to know that mechanical engineering is a very broad field with many different subfields that interconnect with one another. Modern society has progressed with topics such as robotics, thermodynamics, and kinematics. The most technical field of mechanical engineering is robotics. These robots, neither human nor animals, are used in a number of practical applications throughout the manufacturingn industry. Lots of companies look for the involvemnt of robots to aide in their assembly line to quicken their production speed to gain a higher profit. Mechanical engineering plays a major role in how, and if, the robot will be able to function properly. June 24, 2016 Sean Robertson Engineer Aerotek CE 15200 Santa Fe Trail Drive, Suite 100 Lenexa, KS, 66219 Dear Mr. Robertson, Having done an internship for your company for the past two years, I believe that my involvement in your company would be a positive thing. Once I heard that there would be a job opening at the time of my completion of my internship, I immediately started to think out my options for the future. With my internship nearly complete, it is time that I look for a full-time job and this was the first company I thought of working for. Through my schooling at Temple University, I feel that I would be an excellent addition to Aerotek as an engineer. Temple was able to provide me with the necessary knowledge to further my interest in engineering. With a â€Å"big-name† company like Aerotek, I thought it would be rather fascinating to work for your company. And with my experience with all the design programs, I believe I could be a key asset for Aerotek’s future in the engineering world. I believe that I would be the best fit for the position because; when I was young I knew that I wanted to be a structural engineer. I was destined to be one, per say. While I was in high school, I worked for Kennywood Park in West Mifflin, Pennsylvania as a ride operator. My duties included making sure the park’s several roller coasters were structurally safe for the days Anschluss of people and forces being applied to it. A major accomplishment of mine would be that in my entire two years of working there, none of the rides I inspected the morning before the park opened, never broke down. This won me an award known as the Most Reliable Worker. I won this both years I worked there. I would be ecstatic if I was selected to hold this position at Aerotek. The best time frame to reach me for a personal interview is when I’m off for holiday break, December 12 thru January 6. I hope that we’ll be meeting in the near future. Sincerely, Objective: A mechanical engineer were my experience in 3-D CAD, GD&T design, and a solid edge modeling experience would be sufficiently tested. Strengths: * Excellent use of a three-dimensional CAD. * Ability to work under strict time constraints * Ability to work in Excel to provide accurate budgets for each project * Works more efficiently under stressful conditions Ability to keep up with improvements in technology in the ever-growing field Honors: * Product launch: newer headset for manufacturing industry * Article publication: â€Å"Engineers of Today† * High honors, Penn State University School of engineering * Internship: Vocollect industries Employment: Internship: Mechanical Engineering, 2012-Present Vocollect Industries, Penn Hills, Pennsylvania. Aided in drafting various prod ucts for customers around the world. Gave in my words of advice during meetings about each product drawing. Brought more business to the company by my propaganda skills. Ride Operator: 2009-2012 Kennywood Park, West Mifflin, Pennsylvania- observed and repaired roller coaster and thrill rides throughout the park on a daily basis from early May to late September; working at least 10-hour shifts daily during the summer months. Rides were at peak performance whenever I was on the clock. Education: June 2016: School of Engineering, University of Pennsylvania, State College, Pennsylvania B. A. in Mechanical Engineering Specialization: 3D CAD program Bibliography Bibliography Aerotek. Advertisement. Structural Engineer Job in Overland Park. Aertek. Monster. com, 31 Aug. 2011. Web. 21 Sept. 2011. . Bureau of Labor Statistics, U. S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Engineers, on the Internet at http://www. bls. gov/oco/ocos027. htm (visited September 21,2011) Camenson, Blythe. Real People Working in Engineering. Lincolnwood, IL: VGM Career Horizons, 1998. Print. Dick, Chris J. â€Å"Job Shadowing. † Personal interview. 23 Nov. 2011. Hutchinson, Jonathon. â€Å"Mechanical Engineering Job Outlook: Employment and Salary Information. † Job Outlook: Employment and Salary. Online Degrees, 2006. Web. 23 Sept. 2011. http://www. onlinedegrees. org/calculator/salary/mechanical-engineers Lissaint, James. â€Å"Mechanical Engineering and Why We Need It. † gEzine Articles, 2011. Web. 4 Nov. 2011. . Rogers, Patrick. â€Å"Vertical Leap. † Preservation. May/June 1998: 52-61. SIRS Renaissance. Web. 23 Sept. 2011. Vocollect. Advertisement. Mechanical Engineer-Design Engineer-Engineer. Monster. com, 21 Sept. 2011. Web. 21 Sept. 2011. .

Internship on Hotel Industry

INTERNSHIP REPORT SUBMITTED IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE DEGREE OF BACHELOR OF BUSINESS ADMINISTRATION DONE BY HARIPRASATH M 11BBA0071 IN HOTEL SHEVAROYS PRIVATE LIMITED. UNDER THE GUIDANCE OF PROF. C. M. MARAN Professor, VIT Business School SEPTEMBER 2012 CERTIFICATE This is to certify that the Internship report submitted by Hariprasath, Reg. No 11BBA0071 to VIT Business School, VIT University Vellore in partial fulfillment of the requirements for the degree of Bachelor of Business Administration is a bonafide record of work carried out by him under my supervision.The contents of this thesis, in full or in parts have not been submitted in any form to any other institute or university for the award of any degree or diploma. Faculty Guide Programme Manager Internal Examiner External Examiner DECLARATION I, Hariprasath M, Reg. No 11BBA0071, a Bonafide student of the VIT Business School, VIT University, Vellore, hereby declare that the Internship Report submitted in partial fulfillment of the requirements of the Degree of Bachelor of Business Administration of the VIT University, is my original work. Date: Place: VELLORE Hariprasath. M ACKNOWLEDGEMENT I would like to extend my sincere thanks to Prof.J. Naga Venkata Raguram (Programme Manager), VIT Business School, VIT University, Vellore. I would like to express my sincere gratitude to my company guide, Mr. Umar sheriff, General. Manager, Hotel Shevaroys. , Yercaud for guiding me throughout my summer internship work. His encouragement, time and effort are greatly appreciated. I would like to thank my faculty guide, Prof. C. M. Maran , Professor, VIT Business School for all his valuable inputs and constant support towards me throughout my internship and providing me an opportunity to learn outside the class room and constantly motivating me to give my best.It was a truly wonderful learning experience. I would also like to thank my parents for supporting and encouraging me to complete the projec t. I would also like to thank all the respondents who offered their opinions and suggestions and sometimes critical views throughout the internship tenure which made me constantly update and made myself to undergo a successful training. Date: Place: Vellore Hariprasath. M CONTENTS 1. Introduction| 06| 2. Industry profile| 07| 3. Company Profile| 08| 4. Major players in hotel industry of Yercaud| 11| 5.Organizational structure of Hotel Shevaroys. | 12| 6. Several Departments of Shevaroys| 13| 7. Finance and Human Resources Department| 14| 8. Food and beverages department| 15| 9. Housekeeping department| 18| 10. Marketing department| 20| 11. Front office department| 24| 12. SWOT Analysis| 26| 13. Recommendations | 27| 14. Conclusions| 28| 1. INTRODUCTION Hotel Shevaroys is one of the finest restaurants in the hill station of Yercaud. It scores seventh rank in performance in compared with other the hotels in Yercaud surveyed by a traveler website.Since in the year 1971 in earns good na me in the society by providing quality food as well as taste. This report provides you the story Indian hotel industry and a detailed view of hotel Shevaroys. The study report makes a way to comprehend the structure and functions of the organization in a restaurant. The internship report pacts with the organizational functions and performance of hotel Shevaroys In this report, I have studied the performance process that is being carried out in the company. The first part of my report shrinks with a detailed organization study.It includes the industry profile, company’s profile, company’s activities and operations, organizational structure, etc. This section gives a exhaustive information about the company and the nature of its functioning. The second part deals with performance and functioning of various departments such as finance, human resources, food and beverages, front desk, resident departments sections. In this section, I have given a brief description towards the sections of functioning. In the third part of my report contains my findings, suggestions and conclusion. 2. INDUSTRY PROFILEThe size of Indian hotel industry is $20 billion. Thirty percent of the sector is organized. An additional 20 international brands are expected to come to India in the next two years. Within the sector that is organized, the 5-star hotel segment contributes 58 per cent. After witnessing exceptionally bad years in FY09 and FY10 due to the global economic slowdown and terror attacks, the Indian hotel industry appears to be now on a path of slow recovery. Foreign tourist arrivals (FTAs) to India surged from 5. 11 m in 2009 to 5. 58 m in 2010, thereby resulting in an increase of 9. 3% Yo-yo.India occupies the sixty-eighth position among the top tourist destinations in the world, according to the travel and tourism competitiveness report 2011. To encourages the tourism sector, the government in recent times, has taken some measures which will benefit the sector . In the general budget for 2011-12, Rs 11. 7 bn for development of tourism infrastructure and promotion of tourism was allocated. This figure is higher by Rs 1. 0 bn compared what was allocated in the previous year. The Centre and states are also working out a PPP (Public-Private-Partnership) model to increase hotel capacity.Government of India increased spend on advertising campaigns (including for the campaigns ‘Incredible India’ and ‘Athithi Devo Bhava’ – Visitors are like God) to reinforce the rich variety of tourism in India. The ministry granted tourist visa on arrival (T-VoA) for the citizens of tourist destination and undertook various measures, such as stepping up vigilance in key cities and at historically important tourist sites. The tourism ministry has envisaged a budgetary allocation of Rs 200 billion in the Twelfth Five Year Plan.According to the latest Tourism Satellite Accounting (TSA) research, released by the World Travel and Tour ism Council (WTTC), the demand for travel and tourism in India is expected to grow by 8. 2% between 2010 and 2019. This will place India at the third position in the world. India’s travel and tourism sector is expected to be the second largest employer in the world. Capital investment in India’s travel and tourism sector is expected to grow at 8. 8% between 2010 and 2019. The report forecasts India to get more capital investment in the travel and tourism sector and is projected to become the fifth fastest growing business travel estination from 2010 through 2020. 3. COMPANY PROFILE The beginning: In the year 1971, Mr. N. Ramasamy Udayar, a freedom fighter and industrial list of Salem bought a British Bungalow situated amidst 14 acres of lush green coffee plantations and converted it into a guest house with just 4 rooms and a small kitchen to cater to the then rare visitor of Yercaud. Being a strong visionary, he sensed the potential for growth of the tourism industry i n Yercaud which inspired him to set path in the expansion of the property.Consequently, in the year 1972-73, the small guest house blossomed into a hotel with the addition of 8 more rooms and a restaurant making Hotel Shevaroys the first fully operational hotel on the hills. At the advent of 1979, Mr. Udayar introduced the concept of individual cottages to accommodate the elite and wealthy who sought luxurious accommodation. With the commencement of 11 uniquely designed and well-appointed cottages, Hotel Shevaroys set the trend of offering villa style accommodation which became the most sought after and favorable type of stay in Yercaud.By this time, Hotel Shevaroys was the first to have its own licensed permit room and added more food & beverage outlets to its portfolio. The journey: The year 1991 witnessed the succession of the management by Mr. R. Devadass, the third son of Mr. Ramasamy Udayar. Being a young and energetic graduate in Arts as well as Law, Mr. Devadass spruced up t he operation of the entire hotel. This paved way for Hotel Shevaroys to grow leaps and bounds to be the premier hotel of Yercaud today standing with 80 rooms, 11 cottages, 4 food & beverage outlets, the majestic Lantana convention hall and an in-house supermarket.Stepping Ahead: The gradual transition of the management from Mrs. & Mr. Devadass to Mr. Prabhu Ram and Ms. Swathi Virutha is paving way for yet another era of enviable growth for this wonderful haven of hospitality. As an initial step, the hotel is undergoing a major up gradation of its appeal to meet out the demands of the modern traveler and provide the ultimate hill resort experience. Super Market: The Shevaroys Super Market, located within the hotel premises, is the ideal place to shop for your daily requirements and also grab souvenirs for your family and friends back home.Items native to Yercaud such as coffee, pepper, medicinal herbal oils and homemade chocolates are some of our best sellers. Internet & Browsing: Br oad band connectivity is available at the browsing centre here and enables you to stay connected even while on vacation! The browsing center is also equipped with photo-copying and printing facilities. In addition, an exclusive train ticket booking system is available for your convenience. Bonfire Sitting around a warm fire outdoors is a greater way to socialize and cozy up on a cool night.For those guests who’d like to enjoy this experience, we can arrange for a bonfire on the lawn (charges apply). An outdoor buffet dinner can also be organized for a group of guests. Plantation Walk Coffee is grown extensively in the Shevaroyan Hills and walking through the plantations is a great way to experience the freshness of the coffee bloom. The plantation Walk, located within the hotel, is a trail that leads its way into the vast coffee plantations and provides a close look at the coffee shrubs, the tall Silver Oak trees with Pepper vines climbing around their trunks, various ornamen tal and medicinal plants.The tall trees and shrubs are home to many birds like the bul-bul, myna and sparrows. The squirrels found here are high on caffeine-just saying†¦ Children’s Play Park An open children’s play area complete with swings, slide and see-saw et al lets your wee ones have their share of holiday fun! Recreation Room An indoor games facility located at the basement of the Lantana Hall will interest those who would like to engage themselves in a game of table-tennis, carom, chess or a host of other board games Beauty Parlor and Massage RoomHolidaying in a hill station does not have to mean forgoing the regular facial, hair cut or trim. Separate beauticians for gents and ladies are available throughout the day at your service. The masseurs are experts in massaging your body to rejuvenate and tone up your tried muscles with a wide assortment of Ayurveda and Swedish massages OBJECTIVES OF HOTEL SHEVAROYS: Hotel Shevaroys’s objective is to provid e the best, comfortable . memorable and luxurious trip to Yercaud. Hotel provides easy access to an excellent variety of facilities. MISSION STATEMENT:To be recognized as one of the best first-class hotels in Yercaud and to constantly strive to improve, allowing us to prosper as a business for the benefit of our guests, our employees and our owner. VISION: The success of any business is contingent on the ability to meet and exceed customer expectations. At the Hotel Shevaroys, we are proud of our strong commitment to both our guests and our team members. We recognize that the delivery of exemplary guest services dependent on a group of caring team members who share common goals and a true spirit to serve.Those goals and service spirit are expressed in Our Big Three, which lies at the heart of our hotel mission statement our hotel is a place where every guest receives100% satisfaction in the service, products and environment we proudly provide. VALUES: It is one of our main values th at our guest should enjoy luxurious time in our hotel. SUBSIDARIES: The subsidiaries of Hotel Shevaroys are * Malar Mess Pure vegetarian hotel located in Yercaud. * Karupaiah hotel. Spicy non vegetarian hotel in Yercaud. * Shevaroys institute of hotel management, Yercaud. * Hotel Salem Shevaroys. 4.MAJOR PLAYERS OF HOTEL INDUSTRY IN YERCAUD 1. The Regent Hill Side Resort. 2. Grand Palace & Spa. 3. GRT Nature Trails Hotel. 4. The Lake Forest Hostel Yercaud. 5. Grange Resort 6. Sterling Resort 7. Classic Cottage 8. Wellington Hill Resort 9. Hills Resort 10. Yercaud International 11. Tamilnadu Tourism Development Corporation. 12. Silver Holiday Cottages 13. Ponkailash Holiday Home 14. Star Holiday Inn 5. ORGANIZATIONAL STRUCTURE OF HOTEL SHAVEROYS 6. FUNCTIONS OF THE DEPARTMENT The major departments of the restaurant are: * Food and beverages department * Service department House keeping * Accounts department * Marketing department * Front desk (reception) department. The five departme nts are actively working with the co-ordination. These five departments come under general manager Mr. Umar Sheriff. The operational departments of the hotel are * Housekeeping department * Food and beverages department * Front office department The strategic departments of the hotel are * Marketing department * Finance department 7. FINANCE DEPARTMENT: * The H. R united finance and human resources departments are managed by Mr. Kailasm with two assistant’s graduates. The finance department inclined purchases, sales, and salaries of the employees. * A key area in accounting, accounts payable ensures that all bills are paid on time and all discounts are taken minimizing the costs of the hotel. * Accountants work closely with the purchasing department to verify that all invoices to be paid are indeed invoices of the hotel. * The assistant accountant divides the various functions to be performed so that the workload will be even. * Assistant might be responsible for daily transa ctions while another works on special projects, budgets, analyses. Shevaroys keeps two ledgers: the guest ledger is associated with the guests staying at the hotel while the city ledger contains all other billings. * The accounting department has a person in accounts receivable working with the city ledger so the hotel is able to bill and collect revenues due. Human Resource * The company recruits the employees directly from their own hotel institute and other institutes. * The employees are trained as per the performance appraisal. * The work securities provided to employees specially women. * The company provides monthly groceries to the employees from their supermarket. Free medical checkups facilities are provided to the employee 8. FOOD AND BEVERAGES DEPARTMENT * Food and Beverage Department (F&B) is responsible for maintaining high quality of food and service, food costing, managing restaurants, bars, etc. * Food and Beverage Service is the service of Food made in the Kitchen and Drinks prepared in the Bar to the Customers (Guest) at the Food & Beverage premises, which can be: Restaurants, Bars, Hotels, Airlines, Cruise Ships, Trains, Companies, Schools, Colleges, Hospitals, Prisons, Takeaway, etc * Mr. Raja prakash is the manager of the department. Food and beverages department includes: * Bar * Kitchen * Red dragon Resto-bar Duties of Food and Beverages Department: * The Food & Beverage department is the largest department on board comprising of various areas working together to cater to our guest’s food and beverage needs. * From mouth-watering meals to deliciously refreshing cocktails. * Entry level positions within this department include waiters, cooks, bar servers, hotel stewards. * Prepare tables or counters for meals. * Stock the service area with supplies (for example,  coffee, glassware). * Greet customers; present menus and help customers select menu items. Inform customers about daily specials. * Record orders and place them with th e kitchen and bar. * Pick up and serve orders. * Check that customers are enjoying their meals and correct any problems. * Suggest and serve desserts and beverages. * Clean and reset tables. Bar: * Mr. Neelakandan manages the bar. * Mr. Shakhi is the assistant manager of the bar. * The bar timings from 11am to 10 pm. * Local liquors are supplied. * Chicken and veg items are provided as side dish. * Liquors include 14. 5% taxes extra and service charges. Kitchen: * Here kitchen is maintained in good hygienic conditions. Mr. Rajaappa is the chief chef of the hotel. * The kitchen of Shveroys divided into Chinese and Chettinadu styles. * Kitchen consists of dish wash as sub department. * Over 20 chefs are working in a team in the kitchen. * Chefs in the hotel are well trained as well as experienced. * Shevaroys has repeated customer for its tasty food. * The kitchen is vast spacious with modern cooking articles. Resto-bar: A restobar is a pub, bar, and mini club all combined into one bu ilding. Including the huge couches and a small dancing floor. * In Shveroys resto-bar is named as Red Dragon. In this bar foreign liquors are served. * Price of the liquors includes all the taxes. * The bar fully air conditioned. * It opens at 10. 30 in the morning and at 12. 30 at night. * The bar has more local customers than tourists. * The bar is decorated with mirrors, wooden handicrafts. * The bar is also maintained in hygienic conditions. * Waiters are well trained to serve the custom. ORGANISATIONAL CHART OF FOOD AND BEVERAGES DEPARTMENT 9. HOUSE KEEPING DEPARTMENT * Housekeeping is the department that deals essentially with cleanliness and all ancillary service attached to that. The customer feels comfortable only in the environment which is clean and well ordered, so cleanliness is important for health foremost also for well-being. * Accommodation in hotels tend to be the largest part of the hotel, it is the most revenue generating department, the housekeeping department t akes care of all rooms is often largest department in Shevaroys. * The rooms in hotels are offered as accommodation to travelers/ guest as individual units of bedroom. * Hotel offer laundry, dry leaning facilities for guest clothes, shoe polishing facilities also.Hotel aims to make environment comfortable and offer specialized service to the guest. * Shevaroys make the ambiance as pleasant as possible by nice colour scheme, attractive furnishing and a well-kept efficient staff. * The fine accommodation and service are provided to the guest so they are pleased with the hotel. * The guest satisfaction is its primary object and the hygiene factor is always being present in the hotel. * The manager of housekeeping department is Mr. Raman a postgraduate is hotel management. * The department includes linen department, Mr.Govindarajan manages the linen department * The linen department is the Centre stage for the supporting role that the Housekeeping Department plays in the hotel. Most lin en rooms are centralized and act as a storage point and distribution center for clean linen. * Over 25 employees are working in housekeeping department of Shevaroys. ORGANISATIONAL CHART OF HOUSEKEEPING DEPRARTMENT KEY: *1 – Standard, Bougain, Old archit villas *2 – Cottage, Dalia, New archit, rooms 10. Marketing department Marketing mix: The hotel Shevaroys’s is integrating all elements of marketing mix successfully. Promotion: The basic way of promoting the hotel is by phone calls and then the personal meeting by the marketing staff, added to that they value customer’s comments too and it’s very important for promoting hotel. * Marketing staff’s public relation is very strong they meet the corporate people on a very friendly way. * Public relation in local market will remain an important element in them marketing mix presenting the hotel as a supportive member of the communicating and participating in significant local events. * For advert isement they publish broachers, and if there any new packages comes then they make it in broacher, Buffet packages etc. Words of mouth are very important for promoting any hotel but for this the hotel staff needs to be very punctual and good, added to that their services need to be very quick. * Primary focus will remain on mass communication with via print ads in trade publications and on the internet. * Direct mails campaigns to existing prospective client will increase as a cost effective meaning of target campaigning Product: * Hotel’s products are its rooms and services and better the room and services will behigher the reputation of the hotel and the quality of product. High quality services accompanied by exemplary personal service, differentiated from competition quality with an overall brand strategy, has proven to be the successful approach, generating high level of repeat business. Rooms: There 73 rooms available for cutomers with 6 types namely * Luxury Villa * De luxe Villa * Orchid room * Dahlia room * Rose room(deluxe double bedded) * Bougainvilla room (standard four bedded) * Standard double bedded room All of the rooms are calm best place to spend the time. Conference hall: * There is a conference hall called Lantana with a capacity of three undred members. * Vast spacious with wooden flooring. * Food and beverages are supplied as per the request of the customer. Price: As Shveroys is a three star hotel price of the rooms are moderate and comfortable to the travelers. * Luxury VillaRs. 5200 * Deluxe VillaRs. 4200 * Orchid roomRs. 2800 * Dahlia roomRs. 2300 * Rose roomRs. 2011 * Bougainvilla room Rs. 1700 * Standard double bedded roomRs. 1100 * The above quoted tariff is on double occupancy basis and exclusive of taxes. * Luxury & service tax 17. 65% on the published tariff. * Extra person charges Rs. 650 + taxes. Rates are inclusive of complimentary buffet breakfast served at the Silver Oak restaurant. Features: * Comprehensive variety o f rooms and luxury cottages available at wider range of prices. * Luxury and deluxe villas have individual car parking facilities. * Active room service. * 24 hour travel desk ( including air and trail travel). * Doctor on call. Marketing plan: The marketing plan of Shevaroys’s is structured to enable them to achieve the strategic goals we have set for them, in terms of increasing overall revenue as a result of differentiating their  products and services from the competition. Our marketing team of Shevaroys will ensure that the plan is implemented to the best of their ability and with the highest levels of efficiency and accuracy. Website Plan: Website plan of Shevaroys is already up and running but needs to be redesigned to give it an updated look and feel, as well as to secure interactively. The content is good but just need a refresher. Website goals of Shevaroys: The website needs to be able to do the following: * Convey our messaging of high quality, luxury business a ccommodation. Being able to make reservation online able to make changes online. Sales plan: * The sales plan hinges upon our sales strategy, sales process and, prospecting plan. * As long as we follow the plans laid below we should be in good shape. 11. FRONT OFFICE DEPARTMENT The Front Office is the nerve center of a hotel. Members of the front-office staff welcome the guests, carry their luggage, and help them register, give them their room keys and mail, answer questions about the activities in the hotel and surrounding area, and finally check them out.In fact, the only direct contact most guests have with hotel employees, other than in the restaurants, is with members of the front-office staff. . The front office functions can be divided into five general areas: 1. Reception 2. Bell service 3. Mail and information 4. Concierge 5. Cashiers and night auditors Duties of front office department: * The Front Office function of a Hotel is to act as the public face of the hotel, prima rily by greeting hotel patrons and checking in guests. * It also provides assistance to guests during their stay, completes their ccommodation, food and beverage, accounts and receives payment from guests. * Sell guestrooms; register guests and design guestrooms * Coordinate guest services * Maintain guest account statements and complete proper financial settlements. * Receive and process reservation requests for future overnight accommodations. * It also provides assistance to guests during their stay completes their accommodation, food and beverage accounts and receives payment from guests. ORGANISATIONAL CHART OF FRONT OFFICE KEY: H. K-House Keeping 12. SWOT ANALYSISStrength: * Unique taste. * Financial strength. * Talented employees. * Brand name. * Repeated customers. * Centre of the hill station. * Good leadership with the locals & travelers. * Sundry types of rooms. Opportunities: * Can become no. 1 restaurant in yercaud * Can expand branches all over Tamilnadu. * Can improve the hotel facilities into five star range Weakness * Old infrastructure * More competitors * No air condition rooms * No Wi-Fi facilities * No swimming pool * Very few indoor game facilities * Diversity among the workers Threats Lack of picking up of new technology new hotels will occupy the market. * Fewer travelers during winter season. * Few rooms are filled during week days. * Travelling facility is very poor during rainy season * No other entertainment except site seeing RECOMMENDATIONS: * The quality of food must be improved in hotels. * Prices of food must be reason able according to their food standard and services. * The hotels should follow new technological trends. * There must be proper marketing and sales promotion for hotel industry. * Hotel should be constructed at beautiful locations. They must raise their voice and negotiate with government for chalking out sound policies for the improvement in hotel and tourism industry. * Parking facilities must have ample space. * Room services should be according to needs of customers. * Attendants must be adequately trained, educated, well behaved and efficient. KEYS TO SUCCESS: * Continue to develop ongoing relationships with frequent and new guests. * Continue to develop and implement a strong communications plan in both national and international markets. * Leverage our strength in the local market as a member of the community by supporting local events. Identify new markets for our services such as University-based target groups. * Continue ongoing staff training and skill development to ensure the highest standards of  service. CONCLUSION This is sure that positive learning’s are more than negative learning because internship is an important part of the BBA, it has includes many learning’s including these. Confidence of the important learning of the internship because in class room we didn’t learn how to talk and conversation with the customers especially in English language s o, the internship has given us the chance to do that.Because is something that I learned with the meeting with different types of peoples exclusively for marketing peoples. Through this Internship Training, I have secured a deep practical & theoretical knowledge about the functions of various departments of Shevaroys and I am able to gain various managerial functions and how the employees are trained and how they are benefited in the company learned after this training experience.

Gambling Problem Causes and Treatment

Gambling Problem: Causes and Treatment Psychologist Robert Hunter once said: â€Å"If you don’t think gambling is a serious problem for society, consider that no alcoholic ever drank away four generations of money in a weekend which I know that gamblers can and do.† Gambling should definitely be considered as a top-notch problem in our society, which can lead many gaming addicted people to financial, marital, legal, emotional difficulties and even to self-destruction. Researching this problem is a very interesting task, as you can learn many reasons why people subject themselves to this behavior and what are the main methods to cure gambling. We will now consider some of such points. Causes: Gaming is a very fun and exiting action and people just want to relax. Financial problems and the thrill of â€Å"easy money†. Trying to treat own psychological distress and emotional pain. Growing heated progressively and complete lack of ability to stop, especially after a big win. A desire to fill a void in loneliness, boredom, social life, empty-nest syndrome and job dissatisfaction. Cures: A major change in lifestyle, self-care and family support. A strong desire of a player to stop this detrimental activity. Self-help groups and complete abstinence from gambling. Counseling, including cognitive behavioral therapy. Step-based programs of 12 steps, which provide self-help peer support on gaming issues. Medication and ambulatory treatment. Of course, there are much more interesting matters, on which you can focus in your research work. For example, you can write about the main symptoms of gambling addiction and the major phases of it, or what people are under the highest risk to become addicted, etc. Make your choice and go ahead to write the best research paper, which surely will cure every one of your gambling-addicted readers.